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The City Collision Repair Process Includes:
- Scheduling a 30-minute Damage Review appointment to inspect the damage and review or provide estimate(s). You will not leave your vehicle with us at this point but we will start making your rental car reservations.
- Collecting a deposit for parts and ordering parts, which can be paid for with cash, VISA, MASTERCARD, certified check or insurance check. Insurance checks need to be properly endorsed by all parties with liens.
- Scheduling your vehicle drop-off appointment that coincides with parts arrival.
- Confirming parts arrival is on schedule with suppliers several days before drop-off date
- Giving you a reminder call the Friday before your drop-off date.
- Washing and degreasing your vehicle prior to starting repairs in order to remove all containments.
- Managing any insurance company issues if there are repairs needed that their estimators could not have foreseen without disassembling your vehicle.
- Calling you regularly to let you know where your vehicle is in the repair process. We will let you know of any delays that may arise and what we are doing to alleviate those delays.
- Returning your vehicle to you vacuumed, washed and ready to roll.
Before Leaving Your Car for Repair, Remember to:
- Please remove all items and debris especially in your trunk or bed area to eliminate time spent cleaning or moving and storing your items in order to gain access to your vehicle's paint codes.
- Avoid using Armor All type products, which slows down our painting preparation.
- Please fill your fuel tank, which is necessary for proper realignment to be done.
- Please disable all automotive and audio alarm systems or provide us with the appropriate radio theft codes to bypass them during your repair process. You may wish to write down your radio station settings as they may be erased if the battery is disconnected during repairs.
- Please bring all keys with you for locked items such as trunks, wheel locks, spare tire locks, roof rack locks, etc. We will probably need more than a valet key to complete most repairs.
- Please bring your estimate information, which should include the name of insurance carrier responsible, your policy number, claim rep's name and phone number and your claim number. Also any estimates that you may have already have written by you or other parties insurance companies.
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